Frequently Asked Questions
How long are your leases?
Our standard lease term is 12 months, but we do offer flexible lease terms at several of our locations! Speak with a leasing agent for more information as pricing may vary based on lease term and time of year.
How do I pay rent?
There are a few different ways to pay rent:
- Bring your payment in person to any Red Brick office. Sorry, no cash will be accepted.
- Mail in your payment (must be received in our CWE office by the 1st of the month)
- Set up an automatic ACH payment schedule through your checking account (no fee)
- Credit Card through Red Brick Payments (a 4% service fee will apply)
- Sign up for WIPS payments (Walk In Payment System) and pay rent easily at designated major retailers throughout town - ask your Property Manager for more information!
Red Brick will does not accept rent payments in the form of cash. We are happy to accept checks, money orders, cashiers checks, WIPS payments and credit/debit (with a processing fee).
Do you allow pets?
Most Red Brick properties welcome pets. To ensure that our properties are kept in good condition, we require a $400 pet move-in fee ($200 refundable/$200 non-refundable) for one pet and $500 ($250 refundable/$250 non-refundable) move-in fee for two pets. There is also an additional monthly rent of $25 for one pet and $35 for two pets (with a limit of two pets per apartment).
All pets must be approved to live in our apartments (just like their humans!). We require a completed pet application, updated veterinary records and a photo of every pet before they can be approved. There is a limit of two pets per apartment at 80 lbs each. In some cases, a pet interview, letter of recommendation from a veterinarian or record of training will be required.
Click here to download our pet application.
Click here to view our Pet Addendum which lists all of our pet policies!
How do I apply for an apartment?
You can download our application, complete it and return it to one of our offices. Your Leasing Consultant will walk your through the application process and answer any questions you might have. There is a $50 non-refundable application fee per person or $75 non-refundable application fee for married couples. The application fee for The Tudor Building and 1818 Washington Ave is $35 per person. Once submitted, applications are valid for 30 days.
What are the qualifications I must meet to be approved for an apartment?
Each occupant over the age of 18 must fill out a separate application. In order to qualify for a property, the following two criteria must be met:
Favorable credit history is desired, however, we try to work with every applicant as best as we can. An application may be denied for reasons including, but not limited to:
Open collections from utility companies
Bankruptcy in the last 24 months
Civil court judgment
Evictions or previous landlord collection
Mortgage payments in arrears within the past year
Credit card payments in arrears within the past year
If your application is not immediately approved due to lack of or poor credit history, or for failing to meet any other predetermined screening criteria, you may be asked to fill out a supplemental application packet with more detailed information about your previous residence history, employment history and more.
Your application cannot be fully approved until we receive verification of your income. You must supply us with copies of your two most recent paycheck stubs for income verification. You must have a combined household gross income equal to or greater than three times the amount of rent per month. If you do not meet income requirements or if you are a full time student, you must have a parent or guardian guarantee the lease. The application fee for lease guarantors is $25 and is non-refundable.
How much is a security deposit and administrative fee?
We encourage you to submit an administrative fee of $150 (non refundable) as soon as you find the space you are interested in leasing. All properties are assigned on a first-come, first-served basis pending receipt of the administrative fee. Once you submit the admin fee, the apartment is off the market while we process your application. You have up to 48 hours to withdraw your admin fee for a refund. If your application is denied, you will receive a full refund of your admin fee(minus any processing fees). If you are approved, you have two options to complete the application process:
Option 1: You can submit a traditional security deposit for the apartment. Security deposits can vary for each apartment, but are generally equal to one month's rent. This security deposit is refundable upon move out, pending move out inspection.
Option 2: Since we do require renter's insurance, you can choose our ePremium Renter's Insurance and Security Deposit insurance package and save on move in costs. Details on ePremium options are available by clicking the following link - ePremium Move In Specials.pdf. Option 2 allows you to NOT pay Red Brick the pet deposit--only the pet fee.
We will reserve an "available now" unit for up to 20 days. Apartments cannot be held for longer than this period. If you are interested in pre-leasing an apartment or a "coming soon" unit, you most likely will not be able to physically tour the apartment beforehand. We have great success in placing people in their future homes!
What are "COMING SOON" apartments?
We try to keep our inventory as up to date as possible and will advertise future available apartments as "coming soon". These apartments are "on notice" and still occupied. We do not show occupied apartments but like to make these units available for pre-lease for your upcoming move in date. You can reserve any "coming soon" apartment just the same as a vacate apartment and secure your future home! Reserving a "coming soon" apartment does require a deposit commitment and you can learn more from a leasing consultant or property manager.
What utilities are included in rent?
The tenant is responsible for all utilities including electric and gas and a portion of water/trash/sewer.
Do you offer military discounts?
We do offer military discounts for all active military members! You can find a list of those discounts here.
Who do I contact with a maintenance issue?
Click here to find information on how to submit a maintenance request.