For true emergency maintenance issues that require immediate attention
Please call the following:
- Monday through Friday, 8 AM – 4:30 PM: 314-361-7067 x 114.
- All other hours: 314-361-7067 x 9.
Emergency items are those that prevent you from occupying your apartment, or that are causing major damage. Examples include water leakage that cannot be controlled, major heating and cooling malfunctions in extreme weather, no water due to a plumbing problem and other major problems.
For non-emergencies, we encourage you to use the form below. It’s the fastest and easiest way to submit your request. You can also call our main line at the office and leave a message, even if it’s after-hours: 314-361-7067 x 114.
We handle all non-emergencies in the order they are received and by the priority they deserve. We’ll respond to a broken stove before a dishwasher, for example; a leaky faucet before a door that’s sticking. We handle most non-emergencies within only a few days, some as quickly as the same day.
Examples of maintenance items that are not emergencies include being locked out (you’ll need to call a locksmith), a washer and/or dryer, dishwasher, stove or microwave isn’t working, the cable company needs to get in, your water pressure is low, etcetera.
If you submit a non-emergency to the emergency line, we will be unable to respond and it won’t be entered into the correct system until the next day.